Hello Kitty® Online Payment Terms

Sanrio Digital’s massively multi-player online game, Hello Kitty Online (the “Service”) offers online capabilities for users to purchase and redeem products and services (such as virtual pets and other in-game items). These Payment Terms govern payment transactions you make in or through the Service.

Payment methods. The Service accepts as forms of payment credit cards, payment via PayPal, payment through Hello Kitty Online prepaid cards, PlaySpan Ultimate Game Cards or redemption codes contained inside a Hello Kitty Online Premium Edition Box Set. E-commerce transactions made in or through the Service may be handled by third party payment gateway providers for payment processing purposes only.

Age requirements. You must be 13 years of age or older to register for or use the Service. You must be (i) 13 years of age or older to redeem a Hello Kitty Online prepaid card, a PlaySpan Ultimate Game Card or a redemption code contained inside a Hello Kitty Online Premium Edition Box Set, and (ii) 18 years of age or older to make any online purchases through credit card or a PayPal account.

Use of in-game virtual items. The Service includes virtual, in-game digital items that may be purchased from Sanrio Digital for “real world” money. These virtual in-game items may not be redeemed for “real world” money, goods or other items of monetary value from Sanrio Digital or any other person. Other than a limited, personal, revocable, non-transferable, non-sublicensable license to use the virtual items in the Service, you have no right or title in or to any such items appearing or originating in the Service, or any other attributes associated with use of the Service or stored within the Service. Sanrio Digital has the absolute right to manage, regulate, control, modify and/or eliminate such virtual items as it sees fit in its sole discretion. Transfers of virtual items are strictly prohibited except where explicitly authorised within the Service. Outside of the game, you may not buy or sell any virtual items for “real world” money or otherwise exchange items for value. Any attempt to do so is in violation of these Payment Terms and may result in a permanent ban from the Service and possible legal action against you. All virtual items are forfeited if your account is terminated or suspended for any reason, in Sanrio Digital’s sole and absolute discretion, or if Sanrio Digital discontinues providing the Service.

Credit cards. If a credit card is being used for a transaction, Sanrio Digital may obtain pre-approval from your credit card company for an amount up to the amount of the order. Billing to your credit card occurs at the time of purchase or shortly thereafter. The Service accepts major credit cards. You are required to provide Sanrio Digital with accurate, complete and updated billing information, including a valid credit card number and its expiration date, or other “direct billing” information depending on the method of payment you choose. In the event that a transaction has been declined online due to credit card issues, please ensure all data is correct and resubmit. If the transaction is not accepted online, you will be unable to use that card for your transaction and should use another payment card or method. If you have any issues regarding a credit card payment transaction relating to the Service, please go to PlaySpan Ultimate Pay contact portal at http://ultimatepay.custhelp.com for support and making queries.

PayPal. If you elect to use PayPal for a payment transaction, you will be bound by PayPal’s terms & conditions, which are available from PayPal’s website at http://www.paypal.com. To use this payment option you need to create an account with PayPal, and to provide PayPal with your bank account or credit or debit card details. If you have any issues regarding a PayPal payment transaction relating to the Service, please go to PlaySpan Ultimate Pay contact portal at http://ultimatepay.custhelp.com for support and making queries.

Hello Kitty Online prepaid cards and Hello Kitty Online Premium Edition Box Set. When you redeem a Hello Kitty Online prepaid card or a redemption code that comes with a Hello Kitty Online Premium Edition Box Set, the full value of the card or code is deducted at PIN redemption, and no incremental deduction is allowed. In addition, your use of such prepaid cards or redemption code is subject to the Prepaid Card Terms and Conditions which you will find on the back of the prepaid card and online at http://payments.hellokittyonline.com.

PlaySpan Ultimate Game Cards. If you elect to use PlaySpan Ultimate Game Cards for a payment transaction, you will be bound by PlaySpan Ultimate Game Cards’ terms and conditions available at http://ultimategamecard.playspan.com/. If you have any issues regarding a PlaySpan Ultimate Game Card payment transaction relating to the Service, please go to PlaySpan Ultimate Pay contact portal at http://ultimatepay.custhelp.com for support and making queries.

Payment currency. All payments relating to the Service are made and transacted in United States dollars.

Taxes. By ordering a product or service in or through the Service with Sanrio Digital, you agree that you are responsible for paying all applicable sales, use, and other similar taxes.

Electronic signatures and contracts. Your use of the Service includes the ability to enter into agreements and/or to make transactions electronically. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions you enter into in or through the Service.

No Refunds. On occasion, technical problems may delay or prevent delivery of a product or service ordered by you. Your sole remedy with respect to an ordered product or service which is not delivered within a reasonable period will be replacement of the same, or if unavailable a similar valued, product or service at Sanrio Digital’s sole discretion. No cash refund is allowed.

Governing law. These Payment Terms are governed by and shall be construed in accordance with the laws of Hong Kong.

Miscellaneous. You are subject to additional terms and conditions that apply when you use the Service in general. Sanrio Digital’s failure to enforce any right or provisions in these Payment Terms will not constitute a waiver of such provision, or any other provision of these Payment Terms. If any provision of these Payment Terms is found by a court of competent jurisdiction to be invalid, the other provisions will remain in full force and effect. Sanrio Digital will not be responsible for failures to fulfil any obligations due to causes beyond its control.

For general enquiries regarding payments relating to the Service (other than payments via credit cards, PayPal accounts or PlaySpan Ultimate Game Cards), please contact us at payments@hellokittyonline.com.

© 2010 Sanrio Digital. All rights reserved. Hello Kitty is a trademark of Sanrio Co., Ltd. Hello Kitty Online is a trademark of Sanrio Digital. PayPal is a trademark of PayPal Inc. PlaySpan, Ultimate Pay and Ultimate Game Cards are trademarks of PlaySpan, Inc.